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FAQ

FAQ

Why choose White Stag Janitorial?

UL ECOLOGO certified cleaners, 100% satisfaction guaranteed, we deploy professional janitors, impeccable service, high standards in cleanliness, electrostatic disinfection services

Do you have insurance?

Yes, we have liability insurance and we are bonded. This is to protect you against damaged property and theft.

What kind of cleaners do you use?

Eco-Max. You deserve a high standard, eco-friendly cleaning product. Our plant-based commercial cleaning products are leaders in industrial Green cleaning and help to contribute positively towards LEED certification. Eco-Max cleaning products not only reduce the impact on the environment but also reduce the impact on your budget. They are a Canadian owned family brand.

Do you supply everything required?

We supply all the labour, equipment, and cleaners required to carry out the tasks as would be outlined in our agreement with you. You may also exercise the option of having us provide various consumable goods for your facility such as toilet paper, paper towels, hand soap, etc. at their added cost.

How often do you clean a space?

We can schedule cleaning daily, weekly, monthly, or for a one time clean.

What is your guarantee?

White Stag Janitorial guarantees to respond to, and promptly resolve, any specific service issues within one business day. Should we fail to meet this obligation, a complimentary cleaning call will be scheduled.

Will we always have the same janitor?

We do our utmost to provide you with the same janitor but instances may occur when an alternative will arrive.

How do you maintain quality?

We dispatch janitorial professionals and our management does regular inspections. We share our inspections with our clients so they know about all the great work our team is doing and get in front of any potential issues.

What has changed since COVID-19?

We have put some measures into place to better serve you while the community deals with COVID-19. 1) We can do quotes virtually on any smart device with a camera. 2) We have shifted to disinfecting many of the hard surfaces we used to only sanitize. 3) We are still environmentally conscious and will be using disinfectants that align with our vision to provide a clean, healthy spaces at a low environmental cost. 4) We will only send janitorial professionals to your space who are feeling well and haven't travelled or been connected to a person who has travelled. 5) We will always aim to clean your space with as little person to person contact as possible.

What disinfectant do you use?

Vital Oxide. It is an EPA-registered hospital disinfectant cleaner, mold killer, and odour eliminator. Its formula contains a unique form of stabilized chlorine dioxide that is very effective at killing bacteria, viruses, and mold yet non-corrosive to treated articles and gentle enough to handle without causing skin irritation.

Is your disinfectant effective agains COVID-19?

Vital Oxide has been approved by the EPA for use against SARS-Cov-2, the coronavirus that causes the Coronavirus Disease 2019 (COVID-19). It meets the EPA's emerging pathogen requirements for viruses showing efficacy against envelope and non-envelope virus, both large and small.

Is an electrostatic sprayer the same thing as a fogger?

No. The electrostatic sprayer charges the disinfectant allowing it to wrap around and evenly coat all types of surfaces for a more complete service. As the chemical exits the sprayer it's given a positive electrical charge which are attracted to all negative surfaces. 360º coverage!

Can I just get advanced disinfection?

If your facility is cleaned prior to arrival, yes, we can just spray. Electrostatic disinfection is not a replacement to your regularly scheduled service. But it is a great addition that guarantees that all surfaces, even small areas or upholstered surfaces that can’t get wiped down, are disinfected.

Do you need to rinse after spraying?

Our disinfectant of choice, Vital Oxide, is rated “no rise required on food contact surfaces” category D2, meaning Vital Oxide is approved for use in commercial or residential kitchens to control bacteria, viruses, and mold without the need to wash/rinse the area with water after Vital Oxide is applied.